Transworld Mercantile Corporation

Managed IT Support Service Desk


Managed IT Support Service Desk

AT TMC, we focus primarily on providing Managed IT Services that enable you to focus on your business without having to worry about your IT. However, when you do need extra support, our service desk staff are on hand to respond quickly with high-level expert advice to meet that need of yours.

Our IT support services are flexible, so you can choose the Service Desk coverage that’s the best value for your organization. Whether you require a fully managed IT service provider for your company to partner with, or co-managed services with staffing augmentation for key areas of your business, we offer customized solutions to fit those needs. Our staff and engineers proactively maintain the infrastructure and appliances you depend on so heavily in order to minimize downtime. They are also up to date on the latest trends in hardware, software and security, to provide high caliber infrastructure while taking advantage of new services and features as they become available.

Some of the benefits of working with us:

  • Predictable Monthly IT Budget With Reduced Labor Costs
  • Help Desk & Remote Support
  • Improved Network Performance & Security
  • Proactive Infrastructure Monitoring to Minimize Downtime
  • Server Management & Maintenance
  • Data Protection: Backup, Business Continuity, and Disaster Recovery
  • Improved Productivity
  • Regular Software & Server Updates
  • Regular Scheduled Reporting
  • Management of Your Technology Vendors